Jeremiah Owyang on social customer relationship management

Jeremiah Owyang on social customer relationship management

The most impactful presentation at the Ragan Social Media Summit for me was by Jeremiah Owyang where he spoke on three ways social business must scale. His thoughts and presentation are available on his blog and I am embedding his shared presentation below. I recommend reviewing the presentation to get an idea of where we’re [...]

Companies that measure online presence

Companies that measure online presence

I talk frequently about the importance of using social media to listen to what others say about you, about brands, products, people, services, etc. Jeremiah Owyang has a great blog post about Companies that Measure Social Media, Influence, and Brand. Rather than re-create it, I’m publishing this article to link you to his ongoing list [...]

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